Tebelis AI — Acceptable Use Policy

Last updated: 1 October 2026

This Acceptable Use Policy ("AUP") applies to everyone who accesses or uses the Service and is incorporated into the Terms of Service (the "Terms"). Capitalised terms have the meaning given there. If you violate this AUP, we may remove content, suspend, or terminate access as described in the Terms (§8 and §17). You are responsible for your Authorized Users' and your end-users' compliance.

1. Prohibited uses

Do not use the Service to:

  • break any applicable law or regulation, or infringe or misappropriate anyone's rights (including intellectual-property, privacy, or publicity rights);
  • engage in fraud, deception, phishing, or impersonation;
  • harass, threaten, defame, or harm others, or promote violence, self-harm, or discrimination;
  • exploit or endanger minors in any way.

2. Prohibited content and data

Do not upload, store, or process through the Service:

  • content that is unlawful, infringing, defamatory, or that you lack the rights or a valid lawful basis to process;
  • malware, or content designed to disrupt or gain unauthorised access to systems;
  • special-category personal data (e.g. health, biometric, racial/ethnic, political, religious, sexual-orientation data), financial-account or payment-card data, government-ID numbers, or children's data, unless expressly agreed with us in writing and supported by your lawful basis (for health information, see the next paragraph). The Service is general-purpose business software and is not, by default, configured for these data types.

The restriction on health data above does not prevent you from recording health information where, and to the extent that, your own business processes need it, for example injuries in incident and near-miss reports, or information needed for occupational health and safety measures, including in forms you ask the Tebelis agent (the AI assistant in the Service) to build. You are the controller of that data (see the Data Processing Agreement). You are responsible for having a lawful basis, and any additional condition required for health data, under applicable data-protection law, and for using the Service's roles and permissions to decide who can see it. All other special-category personal data, and the other data types listed above, remain restricted unless expressly agreed with us in writing.

3. Security and platform integrity

Do not:

  • access, or attempt to access, another tenant's Workspace, data, or the underlying infrastructure;
  • probe, scan, or test the vulnerability of the Service, except under a written authorised-testing agreement with us (responsible disclosure is welcome — see Reporting below);
  • circumvent or exceed usage limits, rate limits, seat limits, or metering/billing controls;
  • reverse engineer, decompile, or derive source code, except where that restriction is prohibited by law;
  • introduce malware or otherwise interfere with the integrity, security, or performance of the Service.

4. Acceptable AI use

When using AI features, do not:

  • generate content that violates this AUP (including the prohibited content in §2);
  • attempt to extract another tenant's data, model weights, or system prompts, or to reverse-engineer the models;
  • bypass or manipulate the Service's permission, safety, or metering controls.

AI output may be wrong and is not professional advice; you remain responsible for reviewing it and for any decision made on it (Terms §6).

5. Communications

Do not use the Service (including notifications, Public Forms, or email it sends on your behalf) to send unlawful, unsolicited, deceptive, or abusive communications, or to collect personal data from people, including through Public Forms, without the notices or consent the law requires.

6. Fair use and resale

Use the Service reasonably. Do not resell, sublicense, time-share, or provide it to third parties as a service bureau except as expressly permitted in an Order. Use the API within published rate limits and without circumventing Service limits.

7. High-risk and safety-critical use

Do not use the Service for activities where failure or inaccuracy could lead to death, personal injury, or serious environmental or property damage, unless expressly agreed with us in writing. The Service is not designed for safety-critical or life-sustaining use.

This section does not prevent you from using the Service to plan, record, and track safety work (for example, inspections, permits to work, hazard assessments, and incident reports), provided that you do not rely on the Service as the only safeguard for the safety of people or property and do not use it as a real-time safety, alarm, or control system. Health information in those records is covered by §2.

Reporting and enforcement

Report suspected abuse or security issues to [email protected]. We may investigate suspected violations and cooperate with law enforcement. We may act immediately where necessary to protect the Service, our customers, or third parties, and otherwise as described in the Terms (§17). We may update this AUP from time to time; the "Last updated" date reflects the current version.