Tebelis AI — Terms of Service

Effective date: 1 October 2026

Last updated: 5 October 2026 (Sections 5.4, 11.4, 17.1 and 17.3, effective from that date)

These Terms of Service (the "Terms") are a binding agreement between you and Tebelis AI, a company registered in France (legal form SASU, share capital €1,000; RCS Paris — SIREN 107 153 819) with registered office at 173 rue de Courcelles, 75017 Paris, France ("Tebelis AI", "we", "us", or "our"), and govern your access to and use of the Tebelis AI platform, websites at tebelis.ai and its subdomains, the Tebelis AI mobile application, the API, and related services (together, the "Service").

By creating an account, activating a workspace, clicking "I agree" (or similar), or otherwise accessing or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" and "Customer" refer to that organisation; otherwise they refer to you, acting for business or professional purposes. If you do not agree, do not use the Service.

1. Definitions

"Service" — the Tebelis AI platform and all associated software, websites, mobile applications, APIs, and documentation we make available.
"Workspace" — a tenant environment provisioned for a Customer, containing its users, projects, form templates, records, and configuration.
"Authorized User" — an individual the Customer permits to access its Workspace (including members on a paid Seat and members on a free Viewer seat).
"Seat" — a per-user licence to access a paid Workspace. Seat types (currently Standard, Pro, and the free view-only Viewer) and their respective entitlements are described on our pricing page and/or in the applicable Order.
"Order" — an online checkout, subscription, or written order form through which the Customer subscribes to a paid plan or seats.
"Customer Data" — all data, content, files, records, form definitions, and other information that the Customer or its Authorized Users submit to, or generate within, the Service, including data submitted through Public Forms.
"AI Features" — features of the Service that use large language models or other machine learning, including the AI form/workflow builder, the Tebelis agent (the AI assistant in the Service), AI record summaries, and AI project insights and analysis.
"DPA" — the Data Processing Agreement referenced in Section 11.
"Documentation" — the user and developer documentation we publish for the Service.

2. The Service

Tebelis AI is a configurable, multi-tenant platform for building forms and records, defining workflows, managing people and projects, and analysing the resulting data, with assistance from AI Features. The Service is provided as general-purpose software; you are responsible for determining its suitability for your particular use case and for configuring it to meet your operational and regulatory requirements.

We may update, improve, add, or remove features over time. We will not materially reduce the core functionality of a paid plan during a paid term without reasonable prior notice (for example, by email or in-product notice).

3. Eligibility and Accounts

3.1 Eligibility. You must be at least the age of majority in your jurisdiction (and at least 16, or such higher age as local law requires for consent) and capable of forming a binding contract to use the Service.

3.2 Registration. You must provide accurate account information and keep it current. Accounts are verified by email. You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials.

3.3 Security of credentials. If you sign in with a password, you must use a strong, unique password. You must notify us promptly at [email protected] of any suspected unauthorised access. The Service supports single sign-on (currently through Microsoft Entra ID); you are responsible for the security of any identity provider you connect.

3.4 Authorized Users. The Customer is responsible for its Authorized Users' compliance with these Terms and for the access levels (roles, groups, and project scopes) it assigns to them.

4. Plans, Seats, and Free Tier

4.1 Plans. The Service is offered as a free plan, a paid plan sold as "Tebelis Core", and a custom Enterprise plan. The entitlements, limits, and prices of each plan and Seat type are described on our pricing page (tebelis.ai/pricing) and/or in the applicable Order, which are incorporated into these Terms by reference.

4.2 Seats. Paid access is licensed per Seat. Different Seat types provide different entitlements (for example, a higher monthly AI allowance on a higher Seat type). The Customer purchases a number of Seats and assigns them to Authorized Users. A purchased-but-unassigned Seat remains available to assign; assigning Seats beyond the number purchased is not permitted and may be blocked by the Service.

4.3 Viewer seats. Members of a paid Workspace who are not assigned a paid Seat may be granted a free Viewer seat, which is strictly view-only and confers no editing, creation, or administrative ability regardless of any role (other than Workspace administrator) or group assignment. Viewer access is provided at no charge and is subject to availability and change.

4.4 Free tier. The free plan is provided to let you evaluate and use the Service within the limits published on our pricing page (for example, limits on projects, form templates, and team members, and a one-time, capped allowance for managed AI shared by the Workspace). The free plan is provided "as is", without any service-level commitment, and we may modify, limit, suspend, or discontinue it, or change its limits, at any time. The free-plan AI allowance does not reset; once it is used up, AI Features are paused unless you upgrade to a paid plan.

4.5 Beta and preview features. Features identified as beta, preview, or early access are provided for evaluation, may change or be withdrawn, and are excluded from any warranties or service commitments.

5. Fees, Billing, and Taxes

5.1 Fees. Paid plans are billed in advance on a recurring (monthly, unless otherwise stated) basis at the prices and currency set out on our pricing page or in the applicable Order. Prices are stated exclusive of taxes unless stated otherwise.

5.2 Payment processor. Payments are processed by our third-party payment processor (currently Stripe). By providing a payment method you authorise us and our processor to charge all fees due. You are responsible for providing valid, current payment information. We do not store full card details; they are handled by the payment processor under its terms.

5.3 Seat changes and proration. When you add or change Seats mid-term, charges or credits are prorated for the remainder of the then-current billing period in accordance with our processor's proration mechanics. Where available, the Service shows a preview of any immediate charge before you confirm a Seat change.

5.4 Auto-renewal. Subscriptions renew automatically for successive periods at the then-current price unless cancelled before the end of the current period. You can cancel renewal from your account settings; cancellation takes effect at the end of the current paid period. We also switch off renewal when a Workspace's deletion is scheduled under Section 17.1.

5.5 Non-payment. If a charge fails, we may retry, and we may suspend or downgrade paid features (including reverting paid members to Viewer access) after a reasonable grace period. Persistent non-payment is a material breach under Section 17.

5.6 Taxes. You are responsible for all applicable taxes, duties, and levies (excluding taxes on our net income). Where we are required to collect tax, it will be added to your charges.

5.7 Refunds. Except where required by law or expressly stated in an Order, fees are non-refundable, and there are no refunds or credits for partial periods, unused Seats, or unused AI allowance.

5.8 Price changes. We may change prices; changes apply from your next renewal and we will give reasonable prior notice as required by law or the Order.

6. AI Features

6.1 What AI Features do. AI Features generate suggestions, drafts, summaries, configurations, and analyses based on inputs you and your Authorized Users provide. At a user's request, the in-product assistant can also carry out actions in the Service (for example, creating or updating records, form templates, or users, or sending a record by email), only within that user's own permissions; some actions run only after the user explicitly approves them. AI Features are tools to assist human users.

6.2 No reliance; human review. AI output may be inaccurate, incomplete, or unsuitable, and may not reflect the most current information. AI output is not professional advice (including legal, financial, medical, safety, engineering, or compliance advice) and must not be relied on as such. You are solely responsible for reviewing AI output and for any decisions or actions taken based on it. AI-generated insights describe patterns and associations in your data and do not establish causation.

6.3 Managed AI and metering. Where you use AI Features powered by models we provide ("managed AI"), usage is metered and charged against the allowance or budget associated with your plan or Workspace. When that allowance or budget is exhausted, AI Features may be paused until it is increased or reset. Allowances and budgets are described on our pricing page or in your Order.

6.4 Bring-your-own model (BYO). Where your plan includes it (see our pricing page or your Order), you may instead connect your own AI provider credentials (for example, a supported third-party model provider or cloud AI service). If you do:

(a) you are responsible for your agreement with, and all charges from, that provider;
(b) your use of that provider is governed by that provider's terms; and
(c) you are responsible for the configuration you supply. We store connection credentials you provide in encrypted form and use them only to operate the AI Features you enable.

6.5 Inputs and outputs. As between you and us, your inputs to and outputs from AI Features are Customer Data and are treated under Sections 9 and 11. We do not use your Customer Data to train our or any third party's AI or foundation models except as expressly permitted by you in writing.

6.6 Acceptable AI use. You must not use AI Features to generate content that violates Section 8, to attempt to extract another tenant's data, or to circumvent the Service's permission, metering, or safety controls.

7. Customer Responsibilities and Configuration

7.1 You are responsible for: the accuracy and lawfulness of your Customer Data; the workflows, roles, permissions, and project scopes you configure; the people you invite; and the records you create or collect.

7.2 You are responsible for maintaining appropriate backups or exports of Customer Data important to you, using the export tools the Service provides (Section 9.4), in addition to our retention described in Section 17.

7.3 You are responsible for compliance with all laws applicable to your use of the Service and your Customer Data, including data-protection, employment, consumer, and sector-specific laws.

8. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy ("AUP"), which is incorporated into these Terms. Without limiting the AUP, you agree not to, and not to permit any Authorized User or third party to:

(a) use the Service in violation of any applicable law or third-party right;
(b) upload or process content that is unlawful, infringing, defamatory, or that you lack the rights or lawful basis to process;
(c) upload malware or attempt to gain unauthorised access to the Service, other tenants' Workspaces, or underlying infrastructure, or to probe, scan, or test the vulnerability of the Service except under a written authorised-testing agreement with us;
(d) interfere with or disrupt the integrity or performance of the Service, or circumvent or exceed usage limits, rate limits, seat limits, or metering or billing controls;
(e) reverse engineer, decompile, or attempt to derive source code from the Service, except to the extent this restriction is prohibited by law;
(f) resell, sublicense, or provide the Service to third parties as a service bureau except as expressly permitted in an Order;
(g) use the Service to send unlawful, unsolicited, or abusive communications; or
(h) use the Service for high-risk activities where failure or inaccuracy could lead to death, personal injury, or serious environmental or property damage, unless expressly agreed in writing.

Paragraph (h) does not prevent you from using the Service to plan, record, and track safety work (for example, inspections, permits to work, hazard assessments, and incident reports), provided that you do not rely on the Service as the only safeguard for the safety of people or property and do not use it as a real-time safety, alarm, or control system. Those records may include health information where your own business processes need it (for example, injuries described in an incident report), as permitted by Section 2 of the AUP; you remain responsible for having a lawful basis, and any additional condition required for health data, under applicable data-protection law.

We may remove content or suspend access that we reasonably believe violates this Section, as described in Section 17.

9. Customer Data and Ownership

9.1 Your ownership. As between the parties, the Customer owns and retains all rights in its Customer Data. We do not acquire ownership of Customer Data.

9.2 Licence to us. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, display, and otherwise use Customer Data solely as necessary to provide, secure, maintain, and improve the Service for you, and as instructed by you, in accordance with these Terms and the DPA.

9.3 Aggregated/anonymised data. We may generate and use aggregated and de-identified data that does not identify you, any individual, or any Customer Data, to operate and improve the Service. We will not disclose such data in a form that identifies you.

9.4 Export. During an active subscription you may export Customer Data using the Service's export features (including record exports and, where applicable, data-subject exports). On termination, export is available as described in Section 17.

9.5 Public Forms. If you publish forms that anyone with the link can submit without an account ("Public Forms"), you are the controller of the personal data you collect through them. You are responsible for providing required notices and obtaining any necessary lawful basis or consent from form respondents, and for the content of the forms you publish.

10. Security

We maintain technical and organisational measures designed to protect Customer Data, including logical tenant isolation between Workspaces, encryption of data in transit, encryption at rest of sensitive stored credentials, removal of image metadata (EXIF) on upload, access controls, and audit logging of significant actions. A current description of our security measures is set out in Annex II of the DPA. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Data Protection and Privacy

11.1 Roles. To the extent we process personal data contained in Customer Data on your behalf, you are the controller (or processor) and we act as your processor (or sub-processor). Such processing is governed by the Data Processing Agreement ("DPA"), which is incorporated into these Terms. Where the GDPR or equivalent law applies, the DPA includes the required processing terms and, where relevant, standard contractual clauses.

11.2 Sub-processors and hosting. We use vetted sub-processors to provide the Service, including cloud infrastructure/hosting, the payment processor, the transactional email provider, and AI model providers. A current list of sub-processors and the data-hosting region(s) is maintained on our Sub-processors page. Data-residency commitments (including EU-region hosting) are as set out in the DPA or the applicable Order.

11.3 Privacy Policy. Our processing of personal data in our own capacity (for example, account and billing data, and website data) is described in our Privacy Policy.

11.4 Data-subject and deletion tools. The Service provides tools to export a person's data and to erase a person's account. After a grace period, erasure irreversibly anonymises the account (for example, its email address, profile photo and sign-in identifiers). The person's name remains on the records they created or worked on, as described in the Privacy Policy and the Documentation. The Customer cannot erase the account of its only Workspace administrator; where that person is also the Workspace's only Authorized User, their own deletion request also deletes the Workspace, as described in Section 17.1.

12. Confidentiality

Each party may receive confidential information of the other. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to representatives who need it and are bound by similar obligations. This does not apply to information that is public, independently developed, or rightfully obtained without confidentiality obligations, or to disclosures required by law (with notice where permitted). Customer Data is the Customer's confidential information.

13. Intellectual Property; Feedback

13.1 Our IP. We and our licensors own all rights in the Service, including its software, design, and Documentation. Except for the limited right to use the Service under these Terms, no rights are granted to you by implication or otherwise.

13.2 Feedback. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use it without restriction or obligation to you.

14. Third-Party Services

The Service integrates with third-party services (for example, the payment processor, email provider, AI model providers, identity providers, and any integrations you connect, including via the API or MCP). Your use of those services is governed by their terms, and we are not responsible for them. Connecting a third-party service is your decision and authorisation.

15. API, Developer Access, and Connectors

15.1 We may make available an API and developer tooling (including API keys and an MCP endpoint). API keys are credentials that act within the limits of the issuing Workspace's permissions and scopes; you must keep them secret and may revoke them at any time.

15.2 You must comply with published rate limits and must not use the API to circumvent Service limits, metering, or access controls. We may modify, version, or deprecate API endpoints with reasonable notice for breaking changes where practicable.

16. Service Availability and Support

16.1 We aim to make the Service available with high reliability but, except where an Order or a separate service-level agreement states otherwise, the Service is provided without any uptime or support commitment, and the free plan and beta features carry no service-level commitment.

16.2 We may perform maintenance and may suspend the Service temporarily where reasonably necessary to protect the Service or comply with law, using reasonable efforts to minimise disruption.

16.3 Enterprise customers may receive availability, support, and data-residency commitments as set out in their Order.

17. Suspension, Termination, and Effect

17.1 By you. You may stop using the Service and cancel renewal at any time from your account settings. Cancellation takes effect at the end of the current paid period; fees already due remain payable. If your Workspace's only Authorized User, who is also its administrator (no other Authorized User has activated an account in it), asks for their account to be deleted, the Workspace is deleted with it, 30 days after we schedule the deletion (see Section 17.3 and the Privacy Policy, Section 10). When we schedule it, we switch off automatic renewal of the Workspace's subscription, so the subscription does not renew. If the deletion is cancelled within those 30 days, we switch renewal back on where we switched it off, unless the billing period has ended in the meantime, in which case you must subscribe again. On the deletion date, a subscription that is still running is cancelled immediately, with no refund for the rest of the period (Section 5.7), and any AI usage charges not yet billed are invoiced. A subscription under a written Enterprise Order that is not billed through our payment processor is not cancelled automatically; it is handled with you under that Order.

17.2 By us. We may suspend or terminate your access if you materially breach these Terms (including the Acceptable Use Policy or non-payment) and, where the breach is curable, fail to cure it within a reasonable period after notice; or immediately where required to protect the Service, other customers, or third parties, or to comply with law.

17.3 Effect of termination. On termination, your right to access the Service ends. For a limited period after termination (the "export window", 30 days unless a shorter period is required by law or a longer period is stated in your Order), you may export your Customer Data. After the export window, we will delete or anonymise Customer Data in the ordinary course, subject to: (a) deleted records that remain in a recoverable state (for example, a recycle bin) until their scheduled purge; (b) routine backups that expire on a rolling cycle; and (c) data we are required or permitted to retain by law or for legitimate business records (such as billing and audit logs). There is no export window when the Workspace is deleted at the request of its only Authorized User (Section 17.1): it is locked from the moment we schedule the deletion, so that user should export any Customer Data they want to keep before asking. Its Customer Data is then deleted on the deletion date, subject to (b) and (c) above. The DPA governs deletion of personal data.

17.4 Survival. Sections that by their nature should survive (including 5 (accrued fees), 9.1, 12, 13, 17.3, 18, 19, 21, 22, and 23) survive termination.

18. Warranties and Disclaimers

18.1 Each party warrants it has the authority to enter into these Terms.

18.2 Disclaimer. Except as expressly stated in these Terms, the Service and all AI Features are provided "AS IS" and "AS AVAILABLE", and to the maximum extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service or AI output will be uninterrupted, error-free, secure, or accurate. Nothing in these Terms excludes warranties or liability that cannot be excluded under applicable law (including mandatory consumer rights).

19. Limitation of Liability

19.1 To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or exemplary damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to these Terms or the Service, even if advised of the possibility.

19.2 To the maximum extent permitted by law, each party's total aggregate liability arising out of or relating to these Terms will not exceed the total fees paid or payable by the Customer to us for the Service in the twelve (12) months preceding the event giving rise to the liability (or, for a free Workspace, €100).

19.3 The limitations in this Section do not apply to: a party's liability for death or personal injury caused by its negligence; fraud or fraudulent misrepresentation; the Customer's payment obligations; a party's indemnification obligations; or any liability that cannot be limited under applicable law. The allocation of risk in this Section is a fundamental basis of the bargain.

20. Changes to the Service and to these Terms

20.1 We may modify these Terms. For material changes, we will provide reasonable prior notice (for example, by email or in-product notice). Changes take effect on the stated effective date; for paid plans, material adverse changes will not take effect before your next renewal. Your continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and may cancel as described in Section 17.

20.2 We may change or discontinue features as described in Section 2.

21. Indemnification

21.1 By you. You will defend and indemnify us against third-party claims arising from your Customer Data, your configuration or use of the Service in breach of these Terms, your Public Forms, or your violation of law or third-party rights.

21.2 By us (Enterprise). For Enterprise customers, and where set out in the applicable Order, we will defend and indemnify you against third-party claims that the Service, as provided by us and used in accordance with these Terms, infringes that third party's intellectual-property rights, subject to the exclusions and remedies stated in that Order.

21.3 The indemnified party must give prompt notice, reasonable cooperation, and control of the defence (with the right to participate with its own counsel).

22. Governing Law and Disputes

These Terms are governed by the laws of France, without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the courts of Paris, France, except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. The Service is offered for business and professional use and is not directed to consumers.

23. General

23.1 Entire agreement; order of precedence. These Terms, together with the AUP, the DPA, the pricing page, and any Order, are the entire agreement between the parties about the Service and replace any prior agreement on that subject. The Privacy Policy is a notice that describes how we process personal data in our own capacity as a controller; it does not form part of this agreement. In case of conflict, the order of precedence is: (1) the applicable Order, (2) the DPA (for data-protection matters), (3) these Terms and the AUP, (4) the pricing page and Documentation.

23.2 Assignment. You may not assign these Terms without our consent, except to a successor of all or substantially all of your business; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.

23.3 Force majeure. Neither party is liable for delay or failure due to events beyond its reasonable control.

23.4 Severability and waiver. If any provision is unenforceable, the rest remains in effect. A failure to enforce is not a waiver.

23.5 Notices. We may give notice by email to your account address or by in-product notice. Legal notices to us must be sent to Tebelis AI, 173 rue de Courcelles, 75017 Paris, France (copy to [email protected]).

23.6 Relationship. The parties are independent contractors; these Terms create no agency, partnership, or joint venture.

23.7 No third-party beneficiaries. Except as expressly stated in these Terms, no third party has any right to benefit from or enforce them.

23.8 Language. These Terms and the documents incorporated into them are made in English, unless an Order states otherwise. Any translation we provide is for convenience only, and the English version prevails to the extent permitted by law.

24. Contact

Tebelis AI, SASU with share capital of €1,000, registered with the RCS Paris under number 107 153 819
Registered office: 173 rue de Courcelles, 75017 Paris, France
Contact (including privacy and data-protection requests): [email protected]
Formal legal notices: see Section 23.5